Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please submit a problem report by following the instructions in this video: The return address is set by default to ShoppingWithTheBoos.com When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 3 weeks. If ShoppingWithTheBoos.com facility isn’t used as the return address, you would become liable for any returned shipments you receive. Reasons for Returns Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. Returned by Customer – We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your expense and discretion. A new order, at your expense, would need to be placed for an updated size.
Disclaimer about Direct to Garment
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notification once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.
ShoppingWithTheBoos.com will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause. In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it, ShoppingWithTheBoos.com would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient’s address. In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the recipient’s address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person – e.g. “left under the table on the back porch.” If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you. We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that you got in touch with their local post office to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you say you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases, where you would like to exchange or return a product without any defect or due to a wrong size being ordered, would be handled at your expense by placing a new order. If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship the return back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 3 weeks.
We guarantee each product from the moment it leaves our shop to the point it is received by the customer. If any order arrives broken, damaged, incomplete, or wrong, we will reship your order to ensure you are satisfied with the product.
We ask for photo verification of the damaged goods sent to [email protected], then we’ll gladly send a replacement at no cost to you.